Privacy Policy — v9999 Platform

1 Introduction & Data Controller

This Privacy Policy applies to all personal data processed by v9999 in connection with the operation of the v9999 online casino and sportsbook platform accessible at v9999.lol. v9999 acts as the data controller in respect of all personal data collected directly from users of the Platform.

v9999 is operated under an internationally recognised gaming licence. As a condition of that licence, v9999 is required to implement and maintain data protection practices consistent with internationally accepted standards, including principles equivalent to those established under the EU General Data Protection Regulation (GDPR) where applicable to our operations.

By registering a v9999 Account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with the v9999 Terms and Conditions.

2 Personal Data We Collect

v9999 collects the following categories of personal data in connection with the provision of its services:

2.1 Identity & Registration Data

• Full legal name as appearing on your CNIC
• Date of birth
• Nationality and country of residence
• CNIC number (required for KYC verification)
• Copies of identity documents (CNIC front and back, proof of address)
• Selfie photograph submitted for KYC liveness verification

2.2 Contact Data

• Mobile phone number (Pakistani format, e.g. 03XX-XXXXXXX)
• Email address
• Residential address (street, city, province, postal code)

2.3 Financial & Transaction Data

• JazzCash or EasyPaisa account mobile number
• Bank account details (for HBL, UBL, Meezan Bank, Allied Bank, SadaPay transfers)
• USDT TRC20 wallet address (where applicable)
• Complete deposit and withdrawal history with timestamps and amounts in PKR
• Bonus and promotional credit history

2.4 Gameplay & Activity Data

• Game session history, including games played, stakes placed, and outcomes
• Sports betting history, including markets wagered on and results
• Session durations and login/logout timestamps
• Responsible gaming tool settings and changes (deposit limits, self-exclusion activations)

2.5 Technical & Device Data

• IP address at time of registration and each subsequent login
• Device type, operating system, and browser version
• Geolocation data (country and city level, derived from IP)
• Cookies and session identifiers (see Section 7)

2.6 Communications Data

• Records of all communications with v9999 customer support (live chat transcripts, email correspondence)
• Complaint and dispute records
• Responses to surveys and feedback requests, where voluntarily provided

3 How We Collect Your Data

v9999 collects personal data through the following means:

• Direct submission: Information you provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or completing any other form on the Platform.
• Automated technical collection: Data collected automatically during your use of the Platform, including cookies, server logs, and device fingerprinting technology used for fraud prevention and security purposes.
• Third-party KYC providers: Where v9999 uses an authorised third-party identity verification service to verify your CNIC and confirm your age and identity, data may be received from that provider in confirmation of the verification outcome.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, or a banking partner, v9999 receives transaction confirmation data from the relevant payment processor sufficient to credit or debit your Account.
• Fraud and AML screening services: v9999 may receive data from authorised third-party screening services used to comply with anti-money laundering and counter-terrorism financing obligations under our gaming licence.

4 Legal Basis for Processing

v9999 processes your personal data on the following legal bases, depending on the specific processing activity:

5 How We Use Your Personal Data

v9999 uses the personal data it collects for the following purposes:

5.1 Account Operations

To create and manage your v9999 Account, verify your identity and age, process your deposits and withdrawals in PKR, maintain your gameplay and transaction history, and provide access to all Platform features including cricket betting, live casino, slot games, and Joker Poker.

5.2 Regulatory Compliance

To fulfil our obligations under v9999's international gaming licence, including conducting KYC verification, maintaining mandatory audit trails of all gameplay and financial transactions, monitoring for and reporting suspicious activity in accordance with AML regulations, and complying with any information requests from our licensing authority.

5.3 Responsible Gaming

To monitor gameplay activity for indicators of problem gambling, to enforce player-set responsible gaming controls (deposit limits, session reminders, self-exclusion), to prevent self-excluded players from accessing the Platform, and to proactively reach out to players where our responsible gaming systems identify a potential concern.

5.4 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, multi-accounting, and any other activity that violates these Terms or applicable law. Technical data including IP addresses, device identifiers, and login patterns are used specifically for this purpose.

5.5 Marketing Communications

Where you have provided your consent, v9999 may send you promotional communications about new games, bonuses, PSL cricket betting offers, and other Platform features via email or SMS. You may withdraw your marketing consent at any time by updating your communication preferences in Account Settings or by contacting support.

5.6 Platform Improvement

Aggregated and anonymised usage data is used to analyse Platform performance, identify technical issues, improve the user experience, and develop new features. Individual user data used for this purpose is anonymised to the extent that it cannot be re-identified.

6 Data Sharing & Third-Party Disclosure

v9999 does not sell, rent, or trade your personal data. Data is shared only in the following limited circumstances, and only to the minimum extent necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 infrastructure providers receive only the transaction data necessary to process your deposit or withdrawal request.
• KYC and identity verification providers: Authorised third-party identity verification services receive your submitted identity documents solely for the purpose of age and identity verification. These providers operate under strict data processing agreements with v9999.
• AML and fraud screening services: Authorised compliance service providers receive limited identifying data as required to conduct mandatory anti-money laundering screening.
• Regulatory and law enforcement authorities: v9999 will disclose personal data to its licensing authority, regulatory bodies, or law enforcement agencies where legally required to do so. v9999 is under no obligation to notify users of such disclosures where prohibited by law.
• Professional advisors: Legal counsel, auditors, and insurers may access personal data as necessary in the course of their professional services to v9999, subject to professional confidentiality obligations.
• Corporate restructuring: In the event of a merger, acquisition, or sale of v9999's business or assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections.

7 Cookies & Tracking Technologies

v9999 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, maintain session security, and gather analytics data. The categories of cookies in use are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They include session authentication cookies that keep you logged in to your v9999 Account during a session. These cookies cannot be disabled without impairing your use of the Platform.
• Functional cookies: These store your preferences such as language settings, preferred game categories, and responsible gaming notification settings, to improve your experience on return visits.
• Analytics cookies: These collect anonymised data about how users navigate the Platform — such as which pages are visited most frequently and where errors occur — to help v9999 improve Platform performance. Data collected by analytics cookies is not linked to your personal identity.
• Security and fraud prevention cookies: These are used to detect and prevent fraudulent activity, including account takeover attempts, multi-accounting, and automated bot access.

You can manage your cookie preferences through your browser settings. However, disabling strictly necessary cookies will prevent you from logging into your v9999 Account. v9999 does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes.

8 Data Retention

v9999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence conditions. Specific retention periods are as follows:

• Active Account data: Retained for the duration of your active Account relationship with v9999, plus a minimum of five (5) years following Account closure, in accordance with standard AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication in a given thread, or until the resolution of any associated dispute.
• Marketing consent records: Retained for as long as you hold an active Account, plus three (3) years following Account closure.
• Technical and log data: Typically retained for twelve (12) months from the date of collection, unless required for longer in connection with an active security investigation.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 International Data Transfers

v9999 operates under an international gaming licence, and some of the service providers we work with — including payment processing infrastructure and KYC verification partners — may process personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, v9999 ensures that appropriate safeguards are in place to protect your data, including:

• Binding contractual clauses between v9999 and the recipient that impose equivalent data protection obligations;
• Transfers only to jurisdictions that maintain an adequate level of data protection as recognised by international standards;
• Ensuring that all third-party recipients are themselves subject to data processing obligations under their own applicable law.

You may request information about the specific safeguards applicable to any international transfer of your data by contacting v9999 via the support channel listed in Section 14 of this Policy.

10 Your Data Subject Rights

As a user of the v9999 Platform, you have the following rights in respect of your personal data, exercisable by contacting v9999 support as described in Section 14:

• Right of Access: You may request a copy of all personal data v9999 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held on your Account. For account-level details (name, address, contact number), corrections can be made directly in Account Settings or by contacting support.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and no other legal basis applies. This right is subject to overriding retention obligations under our gaming licence and AML regulations.
• Right to Restrict Processing: You may request that v9999 restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while it is being verified.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that v9999 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on v9999's legitimate interests, including profiling for responsible gaming monitoring purposes. v9999 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

v9999 will respond to all data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, with notice provided to you within the initial thirty-day period.

11 Children's Privacy

The v9999 Platform is strictly prohibited to individuals under the age of 21. v9999 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the Account registration process, and KYC verification (which requires CNIC documentation) provides a secondary layer of age confirmation before withdrawal privileges are granted.

If v9999 becomes aware that personal data has been collected from a person under 21 years of age, that Account will be immediately closed, associated data will be deleted in accordance with our retention obligations, and any real money balance will be handled in line with our regulatory requirements. If you have reason to believe that a minor is using the v9999 Platform, please report this immediately to our support team.

12 Security Measures

v9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the v9999 Platform is encrypted using TLS 1.3. Personal and financial data stored on v9999 servers is encrypted at rest using AES-256.
• Access controls: Access to personal data within v9999's internal systems is restricted on a strict need-to-know basis, enforced through role-based access controls and mandatory two-factor authentication for all internal staff.
• Network security: v9999's infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services.
• Security audits: v9999 conducts regular internal security reviews and commissions periodic independent penetration testing of the Platform and its underlying infrastructure.
• Incident response: v9999 maintains a documented data breach response procedure. In the event of a confirmed data breach that affects your personal data, v9999 will notify affected users and relevant regulatory authorities in accordance with applicable legal requirements.

13 Amendments to This Policy

v9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational procedures. Where amendments are material — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — v9999 will notify registered users via the email address associated with their Account at least fourteen (14) calendar days before the updated Policy takes effect.

Minor amendments — such as clarifications, typographical corrections, or updates to contact information — may take effect immediately upon publication on the Platform. The version number and effective date at the top of this Policy will always reflect the most current version. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the updated terms.

14 Contact Information & Complaints

For all queries, requests, or complaints relating to your personal data or this Privacy Policy, you may contact v9999 through the following channels:

• Email: [email protected] — for data subject rights requests, privacy queries, and data protection complaints. Please include "Data Privacy" in the email subject line and provide your registered Account username or mobile number.
• Live Chat: Available 24/7 to registered v9999 users via the support widget inside your Account dashboard. Privacy-related queries are escalated to our data protection officer within 24 hours of receipt.
• Response Time: v9999 aims to acknowledge all data protection queries within 48 hours and provide a substantive response within thirty (30) calendar days.

If you are not satisfied with v9999's response to your privacy complaint, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. For users in Pakistan, this may include the National Database and Registration Authority (NADRA) or other relevant government data protection bodies as they are established.